Our+Mission+Vision+Beliefs

=**Our Business: SMARTest Consulting**=

SMARTest Consulting

 * serves K-12 educational institutions
 * markets and installs educational technology hardware systems
 * designs and markets supporting educational software
 * provides 24/7 product support

Current business initiative
> > Vision: Expand the potential of human achievement for teaching and learning of global students. >
 * a new company produces SMARTest Interactive Whiteboards
 * our staff is certified for sales/training on their IWBs

=MISSION= Lisa’s idea: “Our mission is to support schools 24/7 as they engage learners utilizing technology. “

Nancy's idea: Our mission is to provide schools with engaging, 24/7 supported learning technology. (Actually, I like Lisa's better because it has schools and learners in it.)

=VISION=

SMARTest Consulting will identify, analyze and market new technology solutions to education’s greatest challenges and support this technology 24/7. We will empower educators with innovative technology to teach 21st Century skills. We will strive to provide technology that engages students with fresh approaches to learning.

=BELIEFS=

1. Teachers understand teaching best. We staff our sales and service teams with educators who have demonstrated excellence in the use of innovative classroom technology 2. The best way to engage 21st century students is using technology. We market, install and support cutting edge educational tchnology.

=GOALS FOR THE INTERACTIVE WHITEBOARD INITAITIVE=

• We will become the primary provider of interactive whiteboards in the tri-state area (PA/MD/VA) area by 2015.

• We will surpass all other interactive whiteboard providers in customer service by 24/7 hot-line availability and next-day on-site service.

=HOW WE WILL MEET OUR GOALS=


 * We will provide each customer with a personal SMARTestConsulting team. This team, an account executive and a technical service specialist, will work with the customer to design a system of SMARTest Interactive Whiteboards to meet learning needs of their students. Once installed, our technical service hotline consultants will provide as-needed 24/7 whiteboard operations troubleshooting for on-site educators.
 * Our account executives will be committed to promoting our products at a competitive price and will be accessible to address our customers concerns 24/7 during the sales process.
 * Our technical service specialists will be educators who have proven excellence in the use of innovative classroom technology. They will provide customers with custom-designed installation and staff training and will be accessible to address our customers concerns 24/7 during the installation process.

=HOW OUR PROJECT IS TIED TO OUR MISSION AND VISION=

In the 2012/2013 fiscal year we will launch our SMARTest Interactive Whiteboad (SIW) initiative. We will enter this market with ten SMARTestConsulting teams that will aggressively campaign for the installation of the SIW in the K-12 venue in PA/MD/VA area. The teams have been SIW sales and training certified.

In order to meet the goals of our interactive whiteboard initiative it is necessary to equip our SMARTest Consulting teams with cutting edge PDAs. With this technology they will be able to improve operating efficiency and provide unparalleled customer service.

Teams will be able to:

• Address customer concerns 24/7 and create a customer service model in which “customers ...feel like their opinions and problems matter, no matter what the time of day” (Lisa’s words) • Move from a culture where customers’ questions are answered by one contact person to a culture where questions are addressed by a team of experts (Lisa, I liked what you said, but I omitted the “not” because it’s a negative word although it emphasized a positive change) • Immediately access the SMARTest Consulting computer network, email, and the Internet from any location • Communicate as needed with customers and the SMARTest Consulting using the most appropriate means (voice, text messaging, email, conference calling) • Creatively utilize applications such as note taking, maps, GPS, camera and video to efficiently manage job tasks and lend a unique aspect to customer service • Quickly refer to and manage schedules, contracts, client data and task lists