Project

=Utilization of PDAs to Provide Unsurpassed Customer Service and Increase Sales=

=HOW OUR PROJECT IS TIED TO OUR MISSION AND VISION=

In the 2012/2013 fiscal year we will launch our SMARTest Interactive Whiteboad (SIW) initiative. We will enter this market with ten SMARTestConsulting teams that will aggressively campaign for the installation of the SIW in the K-12 venue in PA/MD/VA area. The teams have been SIW sales and training certified.

In order to meet the goals of our interactive whiteboard initiative it is necessary to equip our SMARTest Consulting teams with cutting edge PDAs. With this technology they will be able to improve operating efficiency and provide unparalleled customer service.

Teams will be able to:

• Address customer concerns 24/7 and create a customer service model in which “customers ...feel like their opinions and problems matter, no matter what the time of day” • Move from a culture where customers’ questions are answered by one contact person to a culture where questions are addressed by a team of experts • Immediately access the SMARTest Consulting computer network, email, and the Internet from any location • Communicate as needed with customers and the SMARTest Consulting using the most appropriate means (voice, text messaging, email, conference calling) • Creatively utilize applications such as note taking, maps, GPS, camera and video to efficiently manage job tasks and lend a unique aspect to customer service • Quickly refer to and manage schedules, contracts, client data and task lists

Project Tasks

Project Budget

Project Timeline

Training