Job+Descriptions+Research

=CIO Job Description=

www.communityclinics.org/.../799_file_3.B.1_**CIO**_**Job**_**Description**.doc

The Chief Information Officer (CIO) will provide technology vision and leadership in the development and implementation of the affiliate-wide information technology (IT) program. The CIO will lead the health care network in planning and implementing enterprise information systems to support both distributed and centralized clinical and business operations and achieve more effective and cost beneficial enterprise-wide IT operations. Additionally, the CIO: · Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the health care network. · Facilitates communication between staff, management, vendors, and other technology resources within the organization. · Oversees the back office computer operations of the affiliate management information system, including local area networks and wide-area networks. · Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation. · Designs, implements, and evaluates the systems that support end users in the productive use of computer hardware and software. · Develops and implements user-training programs. · Oversees and evaluates system security and back up procedures. Supervises the Network Administrator. Minimum of 3 years of experience with increasing responsibilities for management and support of healthcare information systems and information technology, direct management of a major IT operation is preferred. Significant experience in a health care setting is desirable, specifically in technology and information systems planning to support business goals. Experience should also include exposure to both shared and outsourced solutions, as well as support of in-house information and communication systems in a multi-site client-server environment. Specific experience with practice management, financial management and clinical management information systems is a plus. The ideal candidate will also have: · Familiarity with desktop, notebook, handheld, and server computer hardware. · Familiarity with local and wide area network design, implementation, and operation. · Familiarity with operating systems such as Windows, Unix, and Linux. · Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software. · Familiarity with various computer peripherals such as printers, monitors, modems and other equipment. · General knowledge of business processes and their interrelationship gained through three or more years of related experience. · Ability to analyze and resolve complex issues, both logical and interpersonal. · Effective verbal and written communications skills and effective presentation skills, all geared toward coordination and education. · Ability to negotiate and defuse conflict. · Self-motivator, independent, cooperative, flexible, creative. · Current drivers license and access to reliable transportation; ability and willingness to travel when necessary. Requires a bachelor's degree in Computer Science, Business Administration or a related field or equivalent experience. A Master’s degree in Health/Hospital Administration, Public Health, or Business Administration, or related field is highly desirable. Comprehensive knowledge of: · Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry. These include, but are not limited to, knowledge of strategic and operational planning, health care economics, personnel administration, federal, state and local laws, marketing, financial and cost analysis, trends in the health care industry, and primary health care administrative theory and practice. · Data processing methods and procedures, and computer software systems · Business office operations as it pertains to third party billing and reimbursement activities in a managed care environment · Systems design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management · Business process analysis and redesign · Design, management, and operation of managed IT systems
 * TITLE:** Chief Information Officer
 * HOURS:** Full-time, Exempt
 * RESPONSIBLE TO:** Vice President/Operations
 * JOB SUMMARY:**
 * QUALIFICATIONS:**

Proven skills in: · Negotiating with vendors, contractors, and others · Budget preparation and monitoring · Planning and organizing · Management and leadership · Communication Demonstrated ability to: · Relate to all levels of the user community · Be a team player that motivates and educates other team members · Plan, implement and support systems in a complex health care environment · Set and manage priorities · Comprehend complex, technical subjects · Translate technical language to lay audiences · Link and apply complex technologies to business strategies 1. Manage the implementation of new affiliate-wide information systems, as needed. BUDGET/CONTRACTS 2. Approves, coordinates and controls all projects related to selection, acquisition, development and installation of major information systems for the affiliate. Provides advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluates systems to measure their success. 3. Reviews all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate. 4. Develops and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems. 5. Develops, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services. 6. Develops and monitors the approved annual operating and capital budgets for information and technology systems. 7. Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks. 8. Manages relationships with vendors for sales, service and support of all information systems and technology. Maintains problem logs, documenting system errors or defects. Serves as the primary contact to software, hardware and network-related vendors, consultants, and partners. PLANNING/POLICY DEVELOPMENT 9. Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes. 10. Responsible for planning, development, evaluation, coordination and management of the information and technology systems for the affiliate. This includes telephones, data imaging, practice management systems, and office automation. 11. Develops and enforces policy and procedures to ensure the protection of the affiliate’s IT assets and the integrity, security and privacy if information entrusted to or maintained by the affiliate. 12. Oversees the linkage between external technology systems (e.g. government, vendors and other health care organizations) and the affiliate’s IT resources; including systems for electronic data exchange. 13. Recommend changes to software applications based on analysis of their impact to all users requirements. 14. Gather and analyze changing requirements of users and develop effective and feasible ways to satisfy user requirements. SYSTEMS ADMINISTRATION/REPORTING 15. Promotes and oversees relationships between the health care network’s IT resources and external entities (e.g., government, vendors, researchers, and other health care organizations). 16. Ensures that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements, including HIPAA. 17. Develops and maintains the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection of health care network information systems. 18. Coordinates and manages reporting needs and data analysis for the affiliate. Ensures that the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost effective manner. 19. Manages the system that provides training and support to end users. 20. Ensures that data systems are capable of provision of all patient data and statistics as required by Federal, state and local agencies. Supports the development of patient reports as requested. 21. Develop and maintain system recovery plan in the event of power failure, damage to system, etc. 22. Facilitate correction of any system failures, contact point for computer problems. 23. Oversee the development, maintenance, and communication of systems documentation, policies, and procedures. TRAINING 24. Supervises the development and maintenance of user documentation, including complete user manuals, FAQs and help files. 25. Communicates IS/IT plans, policies and technology trends throughout the organization, including management groups and professional staff. 26. Develop, implement and maintain comprehensive user training program. Provide directly or arrange new user training and advanced training for existing users. 27. Update documentation and on-line help facilities. SUPERVISION/STAFF COORDINATION 28. Select, train, supervise, evaluate and dismiss, if necessary, the Network Administrator. Assure that the duties and roles assigned to the Network Administrator will be performed during vacations, illnesses, and other cases where the Network Administrator is not available. 29. Serve as chair of Information Technology Task Force. 30. Serve as a member of the Affiliate Compliance Committee. Perform other duties as assigned by Chief Financial Officer, Vice President/Operations
 * RESPONSIBILITIES:**

Field Service Technician Job Description
@http://www.ivci.com/international_videoconferencing_careers.html

Job Description
Provide on site technical assistance for reported trouble tickets.

Job Summary
Provide in-depth onsite support to Level 1 & Level 2 tech support as well as monitor events; and perform preventative maintenance.

Main Job Functions

 * **Troubleshooting**
 * Responsible for onsite troubleshooting and repair of issues that cannot be resolved by the helpdesk.
 * Responsible for the onsite diagnosis of video conferencing implementations.
 * Required to coordinate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.
 * In House remote diagnostic support / trouble ticket resolution.
 * Customer Service
 * Provide pleasant and courteous service during all customer calls.
 * Perform preventative maintenance on Audio Visual rooms.
 * Responsible for prepping onsites by researching drawings; case notes and financial requirements for the job (Time and Material requirements; etc.)
 * Responsible for post mortem reporting - follow up activities; root cause analysis and financial information (hours spent; travel time; etc.)
 * Responsible for preparing and distributing site reports for work done and reporting back to the ticket owner status and future activities.

Summary of secondary job functions

 * Process customer repair requests by coordinating with vendors and manufacturers (Technical Support & RMA's).
 * Responsible for the timely closure of all problems assigned to you by the helpdesk.
 * You will be required to maintain documentation that assists the technical support group. This will include maintenance of troubleshooting scripts as well as general documentation
 * Maintain an accurate customer asset database.
 * Flexibility
 * Teamwork and cooperation are required.
 * Must be willing to openly accept new tasks.
 * Some occasional off hours work may be required as needed.
 * Some travel outside of the Metropolitan Area will be required (~15-20%.)
 * Other duties as required from time to time by the management of IVCi to include (but not be limited to) occasionally back-filling roles due to over booking, vacation or back log on projects with occasional work off hours. This is purely as escalation policy would dictate.
 * Required to assist with time and materials on-site visits for non-trouble related activities. This can include call monitoring.
 * Customer/IVCi Training and Support.
 * Provide 2nd Level phone troubleshooting with vendors at remote locations as well as escalated calls within the helpdesk.
 * Perform special projects as directed by management team.

Minimum requirements
Strong and proven background providing excellent customer service; Proficiency with all Microsoft Office products; Strong multitasking skills; Quick learner.Competitive personality, Flexibility and adaptability; Ability to self prioritize tasks. Excellent organizational skills and initiative are preferred as often work is done independently. Composure under pressure is necessary; Tandberg Certified (TCAP/TCEP) Strong understanding of Video Conferencing; Strong understanding of Audio-Video essentials; CTS Certification; Solid background in Technical Support; Must be a teamwork oriented individual. Able to work within any MCS shift (24 hours/5 Days a week). Able to cover customer weekend VCs.

Abilities preferred
Must be able to multitask and work at a hectic pace. Must be flexible and professional at all times; Good interpersonal skills as communication will be required; CTS Certification; Strong understanding of Audio-Video essentials; Understanding of control systems such as AMX and Crestron; Some programming experience with control systems. Submit resumes and salary requirements to jobs@ivci.com.
 * No phone calls, please.**

=TITLE: Help Desk Technician= @http://personnel.leeschools.net/pdf/jobdesc/non-is/T-616.pdf

QUALIFICATIONS: 1. High School diploma or equivalent. 2. Successful completion of vocational/technical school courses in software applications support and/or multiplatform hardware support. 3. Minimum five years related applications/hardware support experience and/or training; or equivalent combination of education, training and experience in customer support center operations. 4. Minimum three years experience in school district environment working with Student Information System applications. 5. Knowledge of Florida FTE data collection and reporting requirements. 6. Satisfactory completion of a proficiency assessment that includes but is not limited to interpreting procedures, managing data elements, communicating multiple step processes. 7. Demonstrated ability to follow oral and written instructions. 8. Demonstrated skill in oral and written communication. 9. Demonstrated ability to work with diverse groups and difficult customers. 10. Such alternatives to the above qualifications as the Board may find appropriate and acceptable. REPORTS TO: Technical Support Manager, Client/Server Systems JOB GOAL: To support, trouble-shoot and provide level 2 (trouble shooting/problem-solving for school-based staff after escalation from the field) assistance to District staff in order to enable efficient and effective utilization of District technology systems and services. ESSENTIAL FUNCTIONS: 1. Produces tracking files, maintains and utilizes Help Desk database software. 2. Coordinates and monitors school database security and required backups. 3. Develops and communicates process-related schedules, calendars and reminders for FTE and related process and disseminates to appropriate staff. 4. Develops processes and communicates to District staff the transfer protocols for mainframe extracts and network uploads from remote-site databases required for state database updates, attendance, grade reporting, student schedules and other required applications as determined by the DOE. T-6.16 Page 2 of 3 5. Collaborates and develops, with school-based information specialists and information systems student application programmers, appropriate procedures for data entry and correction processes required for state reporting. 6. Monitors and maintains disk space usage required for file transfer between network and mainframe. 7. Assists with the creation of user documentation for various applications and network procedures, including instructions for student information system data entry, custom report generation and process documentation for special projects. 8. Provides level 2 (escalated from building support level) technical assistance on reported hardware and desktop software problems. 9. Escalates and routes phone or email requests for assistance which require technical expertise beyond the scope of the Help Desk personnel to appropriate staff. Such staff may include systems analysts, programmer/analysts, telecommunication specialists, voice data specialists, zone technicians and the technical support manager. 10. Inserts technical problems and accompanying resolution into Help Desk log for future reference. 11. Collaborates and coordinates with supervisory personnel from various departments to resolve scheduling and support issues, in a timely manner. 12. Adheres to good safety procedures. OTHER RESPONSIBILITIES: Performs related work as required. (NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) PHYSICAL REQUIREMENTS: 1. This position requires light work exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to move objects. 2. Position requires the ability to sit and view VDT screens or other monitoring devices for a prolonged period of time. TERMS OF EMPLOYMENT: Work year and salary as established by the Board and the SPALC bargaining unit through the collective bargaining process. ASSESSMENT: Performance of this job will be assessed annually in accordance with provisions of the Board’s policy on assessment of support personnel.

=IT Technician = @http://www.ehow.com/about_5377238_technician-job-description.html  An IT technician is a [|computer] science professional who installs and removes software from [|computer systems] and networks, diagnoses and repairs technical issues and plans, designs, implements and administers user networks for companies.

Job Responsibilities
> > ==Job Opportunities== > IT technicians are found within companies of all sizes within every industry. Additionally, they are on staff at government agencies. Candidates can contact the company directly or check newspaper and mainstream online help-wanted ads. The networking opportunities provided by professional organizations such as The Information Technology Association of America are excellent resources. Job seekers may also utilize staffing agencies that focus specifically on the placement of information technology professionals. Additionally, industry specific job boards such as dice.com are also useful. > > ==Qualitative Requirements== > A successful IT technician must possess exceptional problem-solving skills. Additionally, she must possess excellent interpersonal skills as well as an abundance of patience and must be extremely organized and able to juggle multiple projects at once. The job entails a deep understanding of common software and systems and of the employer's proprietary software or systems. > > ==Educational Requirements== > To become an IT technician, a candidate must possess a high school diploma or equivalent. Many employers, particularly Fortune 500 firms, prefer candidates who possess a four-year degree in computer science, information technology or a related field of study. Another alternative is to take industry specific courses at either a junior college or a proprietary school, earning either an associate's degree or a diploma. Continuing education is also important, as the industry consistently changes. > > ==Average Compensation== > Simplyhired.com states that in 2009 the average computer support specialist earned an annual base salary of $53,000. The Bureau of Labor Statistics expects the employment of computer-support specialists and systems administrators to increase by 18 percent from 2006 through 2016. > || An IT technician provides client service ||
 * 1) An IT technician provides client service via telephone, email and face-to-face contact. Part of the [|job] is ensuring that all hardware and software work properly, assembling hardware and installing or deleting software. He troubleshoots computer equipments, ensuring it runs correctly, and recovers any lost or accidentally deleted data.
 * [[image:http://i.ehow.com/images/a05/43/6m/technician-job-description-1.1-120X120.jpg caption="An IT technician provides client service" link="http://i.ehow.com/images/a05/43/6m/technician-job-description-5.1-800X800.jpg"]] ||

@http://www.polyvision.com/WhyPolyVision/Careers.aspx?OID=402
 * =IWB Sales Rep Job Description=

===Join our team=== At PolyVision, our people play a key part in our learning solutions that inspire creativity, efficiency and collaboration. Together we imagine, develop and create innovative products and sustainable solutions for today’s learning environments. And we’re looking to connect with others who share our passion to bring learning to life. If you are creative, driven and team-oriented, we’d love to hear from you. ||
 * ||  |||| [|Return to Careers] ||
 * ==Territory Manager== ||  ||
 * Job Description ||
 * Reports to: Regional Sales Director
 * Reports to: Regional Sales Director

Incumbent must be a highly motivated self-starter who performs at the highest level of professionalism and integrity, and be an initiator and coordinator of all sales-related activities. Incumbent must work with a Reseller Sales Representative to provide customer support and feedback, to share information and leads and to help qualify the customer’s needs and position PolyVision’s strategic advantages with the customer. In addition to successful delivery of all the solutions, the Territory Manager’s goal is customer satisfaction and business development.


 * Represent PolyVision’s point of view and specific marketing message in assigned marketplace.
 * Drive PolyVision’s revenue growth with acceptable margins through channel partner management, product knowledge and presence, motivation, and sales mind share.
 * Actively manage relationships with principals of all Steelcase Dealer partners, Steelcase Specialty Design Partnership sales, and local Steelcase global accounts and sales management staff.
 * Represent PolyVision’s products and services with current library resources, regular lunch and learn sessions, and Internet links with the most significant Architectural and Design, AV Consulting and Electrical Engineering companies in assigned marketplace.
 * Develop and execute a sales plan for assigned geographic area to achieve agreed to margin and revenue targets by product family and by channel partner.
 * Execute appropriate key account penetration strategies and develop key vertical market initiatives (i.e., education, office/workspaces, and construction).
 * Ensure accurate reporting of bookings and billings for assigned geographic region.
 * Track and forecast in salesforce.com all key sales activity and opportunities by partner and account.
 * Coordinate and manage channel partner performance against agreed to revenue and activity objectives.
 * Exhibit thorough knowledge of PolyVision’s products and services.
 * Participate with Reseller sales representatives in crafting customized solutions and strategies for assigned customers.
 * Work with Resellers to present proposed solutions to customers.
 * Assist in educating the customer on PolyVision’s solutions and services in order to select the proper solution, or suggest refinements or additions to suggested solutions which may enhance customer outcomes or respond to newly defined customer needs.
 * Assist in growing assigned territory by establishing relationships and uncovering new opportunities and training needs and sharing information with the Reseller Sales Representative assigned to the same territory.

Skills and abilities

 * Minimum of eight (8) years of sales and sales management experience preferred.
 * Minimum of three (3) years of successful business-to-business sales experience with a particular emphasis on major account sales, channel/dealer management and complex selling.
 * General contracting and/or construction sales experience preferred.
 * Ability to effectively communicate with and engage internal and external customers at all levels.
 * Strong organizational skills and ability to effectively prioritize work to meet established deadlines.
 * Demonstrated knowledge of Microsoft Office software required.
 * Demonstrated leadership, interpersonal, presentation, negotiation and people skills.
 * High energy and positive disposition with orientation of achievement.
 * Strong written and verbal professional communication skills.
 * Technology-oriented with a proven sales track record and a commitment to top level sales performance.
 * Ability to develop and effectively execute on sales plans.
 * Thorough understanding of the K-12 enterprise roles in decision making including Superintendent, Curriculum and Instruction, Instructional Technology, MIS and school building level (principal and teacher).
 * Demonstrated ability to utilize relational database software (CRM) to maximize performance.
 * Direct activities and motivate sales representatives who are not direct reports by serving as a mentor and leading by example.
 * Develop and deliver multimedia presentations in varying environments (e.g., small and large groups, tradeshows, workshops)
 * Ability and willingness to travel approximately 50% of the time, for extended periods of time, as required, to successfully perform assigned tasks. ||

Network Engineer Job Description @http://www.technical-resumes.com/network-engineer-job-description/

The job description below outlines the general requirements, tasks, duties and qualifications required in an Network Engineer resume. The Network Engineer position oversees the installation, configuration and maintenance of networked information systems. Common Job Titles include Networking Engineer, Systems Engineer, Network Analyst, Network Consultant, Systems Manager, Network Manager, Network Associate.
 * Common Responsibilities for Network Engineer**
 * 1) Install all new hardware, systems, and software for networks.
 * 2) Install, configure, maintain network services, equipment and devices.
 * 3) Supports administration of servers and server clusters.
 * 4) Manages all system back-up and restore protocol.
 * 5) Plans and supports network and computing infrastructure.
 * 6) Perform troubleshooting analysis of servers, workstations and associated systems.
 * 7) Documents network problems and resolution for future reference.
 * 8) Monitors system performance and implements performance tuning.
 * 9) Manage user accounts, permissions, email, anti-virus, anti-spam.
 * 10) Requires a thorough knowledge of networking essentials.
 * 11) Oversee software and network security.
 * 12) Strong analytical abilities and professional office experience needed.
 * Technical Skills and Requirements for Network Engineer**
 * 1) Certifications: MCSE, CCNA, CCNP, CCIE, CNE
 * 2) Education: Bachelor’s Degree in Computer Science, Information Technology or similar.
 * 3) Systems: Windows, Cisco Systems, UNIX, Linux, Novell
 * 4) Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS